Geisinger Community Medical Center

Kathy Regenski a month ago

We brought my dad to the ER yesterday with a high fever. Within 20 minutes, he was evaluated. From that point on, he received excellent care from Dr Saunders and the entire staff! Nick, who was my dad’s nurse, took exceptional care of him all day. He was admitted. The process of getting him to his room was seamless. Overall, great experience.

Bees Laurie a month ago

I am extremely disappointed with my recent experience with Geisinger staff. As a brand new patient, this was a terrible introduction to the healthcare system. Over the weekend leading up to my scheduled procedure, our area was hit by a severe storm, and we lost power for multiple days. Because of this, I was unable to properly complete my pre-surgery preparations. I tried everything humanly possible to keep my appointment and make things work under impossible circumstances—unfortunately, I cannot control the weather or command a storm to pass just because I have a medical procedure scheduled. When I called the office to responsibly cancel and explain the situation, the staff was remarkably rude, dismissive, and lacked basic empathy. To make matters worse, I was hung up on twice. As a new patient, no one in that building knows me, and there is zero excuse for staff members to treat people in distress this way. Because of this unacceptable treatment, I am canceling my procedure permanently and going elsewhere. If the staff handling patient communication are this nasty and rude, I certainly do not trust them with my safety while putting me under anesthesia. That complete lack of ca

Amy M 3 months ago

I am usually not a fan of Geisinger as a whole but my daughter-in-law recently had her first child in their birthing center in Scranton and I cannot say enough of how pleased I am. My son and I were with her the whole time (had to spend the night as she was induced). The one on one care and attention we all received was incredible. At one point I was calling them all fairy Godmothers. Even the woman restocking the nutrition room was friendly and personable asking how my loved-one was doing and wishing us luck. The names I can remember are Skye, Allie and Dr. Greene, but everyone was wonderful and I'm sorry I can't name them all to give credit. Allie and another nurse pretty much delivered my granddaughter as she delivered so quickly! I would definitely recommend this location.

L K 3 months ago

I had an accident and slipped on ice and fell down some stairs and hit my head. It knocked me out briefly and my head was bleeding pretty badly. My husband rushed me to CMC they did a scan and the PA didn’t see anything major with my head minus a concussion, so they began to treat the actual wound. She didn’t clean my head, remove the debris, or even try to get through the large amount of dried blood in my hair to see the extent of my injuries. The PA found a tiny cut above my left ear and told me that it could use a staple or if I wanted they could put a little glue in it to hold it closed. I asked her how a cut so small above my ear could cover my entire head in blood. She head the head bleeds a lot. She sent me home to go to sleep and told me around 4-5pm I can rinse the dried blood out of my hair in the shower. I left the hospital around 11:30am and my head kept burning and hurting. When I rinsed the blood out of my hair, my fingers went through my head. I had a large open head wound that CMC sent me home with under all the dried blood. My husband brings me back to cmc around 5:30 and the same PA is there. She was in the triage room and she brings me into the room ne

Alicia Wingate 3 months ago

My mom has been in and out for the past month due to a large hematoma and then a later infection. She was brought in as a trauma and immediately into OR. Afterwards doctor came and SAT with me to explain everything very thoroughly. She was then moved to PCU for over a week. Every nurse was amazing and treated her well. She had 3 additional trips to OR for her wound and each time doctors took time to discuss . They have never rushed her care and take my concerns seriously insuring she gets the care she needs .